Return, Exchange & Refund Policy

Last Updated: September 3, 2026

At House Of Libaas, we want our customers to shop with confidence. Please read the following policy carefully before placing an order.

1. Return & Exchange Period

All return or exchange requests must be made on the same day the order is delivered.

Requests made after the day of delivery may not be accepted.

Customers should contact House Of Libaas as soon as possible on the day of delivery if they wish to request a return or exchange.

2. Return Conditions

To be eligible for a return or exchange, the item must be:

• Unworn and unused

• In its original condition

• Free from stains, damage, alterations, or signs of use

• Returned with its original tags and packaging, where applicable

House Of Libaas reserves the right to refuse a return or exchange if the product has been worn, washed, altered, damaged, stained, or otherwise used or mishandled by the customer.

3. Refunds

For an approved return, House Of Libaas provides a full refund of the eligible purchase amount without deducting any amount from the product price.

The customer must first send the eligible item back to House Of Libaas.

Once the returned item is received and inspected, the refund will be processed through the applicable refund/payment method.

4. Return Courier Charges

For returns or exchanges requested due to a customer-related reason, the customer is responsible for the return courier charges.

The original shipping charge, where applicable, may also be non-refundable.

For example, customer-related reasons may include a change of mind, ordering the wrong size, or simply deciding that the item is no longer wanted.

5. Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, or different from the item you ordered due to an error by House Of Libaas, please contact us on the same day of delivery.

After reviewing the issue, we will provide an appropriate resolution in accordance with this policy. Where the issue is confirmed to be attributable to House Of Libaas, the applicable return courier cost will be covered by House Of Libaas.

6. Customer-Caused Damage

Returns or refunds will not be accepted where an item has been damaged, stained, altered, washed, worn, or otherwise mishandled after delivery by the customer.

7. Exchange Requests

Eligible exchanges must also be requested on the same day of delivery and must meet the return conditions described above.

Exchange availability is subject to stock availability.

If the requested replacement is unavailable, the customer may be offered another suitable resolution.

8. How to Request a Return or Exchange

To request a return or exchange, contact us on the day of delivery through:

Phone/WhatsApp: 03062935053
Email: houseoflibaas@gmail.com
Email: info@houseoflibaas.com

Please provide your order details and explain the reason for the return or exchange. We may request photographs or other information to assess the condition of the item.

9. Inspection

All returned items are subject to inspection after being received by House Of Libaas.

A refund or exchange will only be processed after confirming that the returned item meets the applicable conditions of this policy.

10. Policy Changes

House Of Libaas reserves the right to update or modify this Return, Exchange & Refund Policy when necessary. Any changes will be posted on this page.

11. Contact Us

For questions regarding returns, exchanges, or refunds:

House Of Libaas
Karachi, Pakistan

Phone/WhatsApp: 03062935053
Email: houseoflibaas@gmail.com
Email: info@houseoflibaas.com